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Connect multiple agencies in the cloud
When public safety agencies, including police, firefighters and ambulances, work together to meet the needs of a region, citizens are better protected and a better quality of life for all is fostered. However, today’s public expectations demand that agencies embrace digital transformation, for these partnerships to be effective and efficient, and vitally connected with the audience they serve. This may involve the integration of operational systems, such as computer-aided dispatch (CAD) in a public safety response point (PSAP) and those used by other organizations, or the implementation of a system in several agencies. Public safety systems under pressure Public safety systems are under great pressure, and digital transformation provides the basis for managing the scale, complexity and unpredictability that accompany multidimensional incidents and rapidly changing legislative requirements . This is particularly true for regions which rely on multi-agency partnerships. For example, remote areas where agencies such as mountain rescue will need to work in perfect harmony with the air ambulance. This is where cloud-based systems come in. Scalability and resilience are especially important when you consider the responsibilities of emergency service organizations. Whether it is, for example, the police or the fire department, response calls can range from small daily incidents to massive events, such as natural disasters or crowd disturbances. Cloud-based systems can meet this range, intuitively helping responders, regardless of the bespoke nature of the call. Complex emergency service structures In the UK, while the government has sought to improve the integration and collaboration of emergency services, the situation is complicated due to the many different authorities that control emergency response and because few of their borders coincide. However, in large cities, like London, the jurisdiction is more focused, headed by a single authority or fire marshal. authorities in the region. However, in large cities, such as London, jurisdiction is more focused, headed by a single authority or fire marshal, with the local mayor responsible for setting the annual budget. Then there are the regional police and ambulance services, often based in counties, which report to different reporting structures, all with different boundaries. All this complexity creates barriers, which can turn into rigid silos. This is the landscape that these organizations hope to improve by using cloud-based systems. Ensuring the privacy of citizens’ data All of these structures face competing political priorities, as well as distinct legacy IT systems that must be overcome to achieve seamless integration. Finally, services must assure the public that there will be no unnecessary personal government intrusion through technology. The privacy of citizens’ data should be a primary consideration, especially in light of the recent increase in cyber attacks directed against the public sector. For example, the WannaCry ransomware attack against the National Health Service in 2017. Platform. The move to the cloud enables more informed and timely decisions by emergency services personnel, more efficient use of resources and increased understanding and engagement, the overall impact of this is greater resilience and security for emergency services. emergency and the public they serve. Importantly, when the cloud is used efficiently and services are subsequently improved, public confidence in emergency service institutions is enhanced. Benefits of the Cloud Benefits of the Cloud are most evident in public safety when it comes to interagency collaboration Cloud benefits are most evident in public safety when it comes to interagency collaboration -agencies. Cloud platforms create a shared access point to data that is currently distributed across multiple siled organizations. This means that each agency, responding to an incident, will have the same information in real time, considerably improving their coordination. This allows staff to react to events in the field, as they occur without delay or confusion resulting from poor communication. In a potentially chaotic emergency environment, the value of immediately sharing information in secure and trusting relationships with partners cannot be overstated, when it comes to saving lives or ensuring safety. Staff. Attributes of an Effective Public Safety Cloud Platform There are several consistent considerations for public safety agencies looking to choose a cloud solution as the foundation of the digital transformation process. The primary factor is collaboration and collaboration to form a checklist that can be used to identify an effective next generation public safety solution. First, public safety agencies need a consistent user experience for advanced communications and information. It is a basic building block of any unified system. It ensures interoperability between all solutions and platforms, and brings together capabilities beyond dispatch and call taking to include analysis, planning and reporting capabilities. The Benefits of System Integrations When systems are integrated across all public safety agencies, any organization can ensure effective communications for smarter and faster decision making, which is essential to public safety work. Another major consideration is that of public confidence. When public safety professionals can leverage operational data, they have more tools to make more informed and timely decisions, allowing them to demonstrate increased public understanding and engagement. This translates into more transparency and better evidence-based communication to demonstrate to the community that these services are acting for the public good. Return on Investment (ROI) One option here is to use a Software-as-a-Service (SaaS) platform, as these are often implemented on a subscription basis. Return on investment (ROI) should also be factored into every decision. Public safety agencies have limited budgets and therefore choosing a cost effective cloud-based service is crucial. One option here is to use a Software-as-a-Service (SaaS) platform, as these are often implemented on a subscription basis. Therefore, there is a pre-determined cost and billing process that makes it much easier to keep track of expenses and only pays for additional capacity when needed. Finally, any solution chosen must be easily adaptable and scalable. The UK government oversees emergency services legislation and there is always potential for updates or changes, for example temporary changes made at the height of the COVID-19 pandemic. Therefore, the selected platform must have the capacity to evolve in accordance with the law through easily configurable workflows and customer business rules. It is essential that the cloud platform does not simply become another legacy system that agencies must navigate when improving their services. A Clear Need for Cloud Transformation The benefits of cloud systems for public safety services are endless. Ultimately, they improve the pace and quality of emergency service response, which in turn can save the lives of citizens. A fundamental element is that they allow multiple agencies to focus on what they do best, unhindered by technology management, responding to incidents together, with all departments acting as a unified force to cope. to any crisis. However, to take full advantage of the benefits of the cloud, there are some attributes that need to be considered when selecting a system, such as user experience, public trust, return on investment, and adaptability. Once these attributes are secured, the improvements cloud-based systems can make are limitless.